Check out procedures.
Things you need:
Hours of operation: 0700-1700 Mon-Fri
OK now comes checking out. If your gear truly is clean and not damaged then this will be easy. Now when its your turn to turn in your gear bring your gear with you and proceed to the available return agent (not sure if thats what they are called) and show then your Orders checkout sheet and ID. Make sure you are not checking out to early. They can not take back your gear if you have to much time left with your current unit. Call them if you are not sure.
When all that is good you will need to start taking your gear and placing it on the counter. Individual items as they appear on your gear list. Dont put the e-tool on the counter still in the case. take them apart. If your not sure how far to take some things apart ask. DO NOT palce to many items on the counter at one time. If you clutter the counter then items can get lost droped who knows what can happen. For your own safty place it on the counter only as fast as they can take it back.
Make sure you do not have gear hidden inside other gear. It is not their job to make sure you took everything out of your bag. If something is left in a bag or attached to a piece of gear and does not get taken off your account then its your fault that they did not see it (hidden item) and you will have to pay for it.
After they have been through all your gear and taken back everything they can whats left is either dirty or damaged. You will need to clean your gear. This is not the time to get all pissed off. Take and clean it. Dont just get it wet and say "I cleaned it". Really clean it. Do a good job. Use lots of water and as much soap as needed. They will not accept any wet gear as well. This is because wet gear is hard to tell if it is really clean and wet gear will mold. USE PLENTY OF WATER! It will take longer to dry but its the only way to really get the gear clean. Unless your a mommas boy and never done anything for yourself then you know what clean is. To clean gear you dont use a knife, steel wool, acid, harsh solvents, bleach, or any other crazy stuff. Also make sure your not damaging the gear as you clean it. Damaging gear during cleaning dosent mean they will take it back. It just make the possibility you will have to pay for it. If the stains are hard to remove try and soak it in warm water with soap. Scrub and rinse. IF you TRULY believe the stains will not come out after trying to remove them yourself then let one of the workers know. If they can see you have tried to clean it they will probably help you out and ether test to see if it will come out or jsut take it back outright. if the stain look to be more than normal wear and tear then you may have to pay for the item.
All in all after everything it turned in or taken off with a lost/damaged gear statement then make sure you get your check out sheet signed and stamped.
*More to be added as information becomes available